Products & Quality

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• What materials are your clothes made from?

  • ​Majority of our products are made from 100% cotton, if otherwise detils will be listed in product description.​

• How should I wash and care for my clothing?

  • All wash and care instructions are listed under product descriptions.​

• Where are your clothes manufactured?

  • All clothes and items are manufactured in China.​

• Are product colors accurate to the photos?

  • ​​Yes, We make sure to have quality photos and descriptions for every products on our website.​​​

• How do I find my size?

  • Check our size guide on each product page for measurements and fit recommendations.

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Shipping & Delivery

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• Where do you ship?

  • We are based in Richmond, Virginia and ship to all cities/states in the Unite​d States.

• How long does shipping take?

  • Shipping time may vary based on location and choice of shipping when purchasing one of your products we have many options. ​

• How much does shipping cost?

  • We have shipping fees that vary from free shipping, $5 shipping, and $10 express shipping. ​

• Do you offer free shipping?

  • Yes, free shipping is optional.​

• How can I track my order?

  • We send our tracking numbers on order confirmation receipt sent via email.

• Can I change my shipping address after placing an order?

  • Yes, this problem is further explained in out shipping policy. Reshipping will cost the customer the price of the new shipping fee if needed.​

• What should I do if my package is lost or delayed?

  • Please use our contact tab to reach us for a reimbursement or reshipping.​

• Do you offer international shipping?​

  • International shipping will be used through whichever carrier the country provides via UPS/DHL. ​

 

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Orders & Payments

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• What payment methods do you accept?

  • We accept most forms of payment via Credit/Debit cards (Visa, American Express, Mastercard), Paypal, Apple Pay, Afterpay, Affirm, Klarna.​

• Can I cancel or modify my order?

  • ​Unfortunately you are not able to cancel an order after it has been placed. All modifications can be made by contacting via email help@souljasworldwide.com​​

• How do I know if my order was successfully placed?

  • You will be brought to the "thank you for your order" Page and sent a confirmation email.​​

• Do you offer payment plans?

  • Yes we take payment options such as Klarna, Affirm, and afterpay.​

• Can I use more than one discount code?

  • Discount codes are only used one at a time. Although, if buying 2 or more of the same of different products we also apply automatic discounts at checkout.​

• Is shopping on your website secure?

  • Yes, Our website is secure and will not leak or store any personal information such as debit/credit card information, bank account information, etc. ​